Client Success Manager

Job Description

Job Description

Salary : $27 - 45

FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.

Client Success Manager

The Client Success Manager will ensure that our clients are getting the full value out of their investment in FUSE3 and help provide the highest level of quality service through managing client expectations. The CSM is also responsible for driving additional revenue and profit through upselling products and services to existing and new clients.

Basic Functions :

• Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap
• Meet with clients in person and by phone to develop profitable opportunities
• Schedule and follow the FUSE3 QBR / vCIO process
• Troubleshoot and Quality Assure the Client experience for all Clients
• Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects
• Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships
• Work closely with the Business Development Rep to manage the transition of new Clients to account management as needed
• Work closely with the client's team lead for needs review and solution design
• Participate with FUSE3 management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role
• Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages
• Work with vendors / partners as needed to resolve client issues
• Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis
• Document all client issues, meeting discussions and requests / concerns, and develop a plan to address until the client is satisfied that their issues have been successfully addressed

Additional Duties and Responsibilities :

Qualification :

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.