IT Desktop Support- Austin, Texas- USA(Dispatch / On Demand Request)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities :

Technical Support :

• Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware / software.
• Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
• Assist with system setups, hardware deployment, and software installations.
• Perform password resets, account unlocks, and basic user account administration.
• Maintain documentation of technical procedures and known issues.

Dispatch & Coordination :

Requirements :

Education & Experience :

Technical Skills :

Preferred Certifications :

Work Conditions :

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

What next?

Job Features

Job Category

Technical

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