Business License Administrator (On-Site)

Job Summary

As a Business License Administrator in a dynamic call center environment, your role is integral to ensuring compliance and facilitating business license-related processes. You will be responsible for handling a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of business licensing and regulatory requirements.

Duties and Responsibilities

• Customer Interaction : Interface with clients, business owners, and government agencies via inbound and outbound calls, emails, and written correspondence, providing accurate and courteous responses to inquiries and issues related to business licenses.
• License Processing : Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and compliant with local regulations.
• Data Entry : Perform data entry tasks efficiently and accurately, including updating client information, processing payments, and maintaining organized records.
• Documentation Management : Keep meticulous records of license applications, renewals, and correspondence, maintaining up-to-date databases and archives.
• Regulatory Compliance : Stay informed about local, state, and federal business licensing regulations, ensuring that clients adhere to all necessary legal requirements.
• Problem Resolution : Act as a point of contact for clients, resolving routine issues and escalating complex matters to the appropriate authorities or supervisors as needed.
• Process Improvement : Collaborate with colleagues and management to identify process enhancements, proposing and implementing improvements to streamline operations and enhance customer service.
• Flexibility : Occasional overtime hours and weekends are required, as well as one 10am-7pm shift weekly once training is completed.
• Perform other duties as assigned.

Education and Experience

Knowledge, Skills, and Abilities

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

Avenu Summary

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Equal Opportunity Employer. Referrals increase your chances of interviewing at Avenu Insights & Analytics by 2x. Get notified about new Business Administrator jobs in Birmingham, AL.

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