Operations Director

Job Description

Job Description

Job Summary : This role reports directly to the Chief Operations Officer (COO). In coordination with the COO, they are responsible for oversight of the day-to-day operations of ERC’s Waiver program, Richardson Industries, Care Coordination, and Life Skills. This includes hiring, firing, and disciplinary action for all staff in supervised programs, understanding training requirements to meet licensure standards, and ensuring best practices are being used in all supervised programs.

Supervisory Responsibility : No direct reports, but indirect supervision of program staff as assigned.

Essential Job functions include :

• Ensures that all supervised programs comply with licensure and accreditation requirements for training, compliance with policies and procedures, and implementation of best practices. Completing performance evaluations and recommending disciplinary action as needed.
• Assists with ensuring that supervisors have turned in documentation and other paperwork (timesheets, mileage, data collection, etc.) on time to the appropriate department.
• Works closely with accounting to resolve any billing issues with input from responsible program staff.
• Oversees and monitors financial management for specified Waiver clients according to ERC policies, procedures, and protocols.
• Reviews assigned departmental reports to ensure accuracy and forwards them to the appropriate staff in a timely manner.
• Oversee data collection for supervised programs. Works closely with Care Coordination to ensure accurate reporting and implementation of client goals and that records are up-to-date and ready for licensure audit.
• Assists in the development and implementation of new programs and quality programming for supervised programs.
• Oversee the creation of client plans, goals (long-range and short-term), as well as the timely preparation for annual meetings with clients and their guardians.
• Works closely with all department heads to ensure the smooth inner-workings of all programs and to problem-solve in the best interest of ERC, our staff, and the individuals served.

Qualifications - Knowledge / Skills / Abilities include :

Work Environment :

Physical Demands : This role requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, repetitious computer and phone use, and talking to people. Lifting requirements of 50 lbs. on occasion.

Travel : Less than 10% of local travel is expected for this position.

Required Education and Experience :

Preferred Education and Experience :

Additional Eligibility Qualifications :

Other Duties : As required to fulfill the ERC mission.

AAP / EEO STATEMENT :

The Elizabeth Richardson Center (ERC) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit discrimination based on sex, race, creed, color, religion, age, national origin, marital status, citizenship status, sexual orientation, gender identity, disability, ancestry, family status, medical condition, family care leave, genetic predisposition or status as a covered veteran and other protected characteristic under applicable law.

ERC embraces the concepts of a diverse workforce, and applies this to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.

ERC will take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.