Talent.com
serp_jobs.error_messages.no_longer_accepting
ServiceNow Business Analyst- HRSD

ServiceNow Business Analyst- HRSD

TPI Global SolutionsSanta Clara, CA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Job Description

ServiceNow Business Analyst- HRSD

06+ Month Contract possible extension

Santa Clara, CA 80 % Onsite – 20 % remote

Must Have ServiceNow HRSD

About the role : The ServiceNow Business Analyst (HRSD) will act as the system owner and subject matter expert for HR Service Delivery in ServiceNow. This contracted role is responsible for driving roadmap execution, managing day-to-day enhancements, advising HR teams, enabling adoption of new capabilities, performing configuration work in partnership with DTG to ensure the platform continuously meets the needs of HR Operations and employees. In addition, this role will lay the foundation for long-term success by packaging all knowledge and project content into a well-organized repository for handoff to a future full-time analyst.

Key Responsibilities :

Platform Administration

  • Serve as the HR Administrator for ServiceNow HRSD, acting as the subject-matter expert and primary point of contact for system functionality and support.
  • Act as the internal HRSD expert, advising stakeholders on system capabilities and troubleshooting system issues.
  • Manage HR-specific configurations such as templates, workflows, and forms.
  • Conduct UAT for HRSD during platform upgrades to validate HR processes.

Roadmap Management

  • Shape and drive the ServiceNow technology roadmap so HRSD evolves into a future-proof service desk that meets the needs of our team and employees.
  • Partner with IT and drive accountability to prioritize and deliver change-the-business (CTB) projects.
  • Create a cross-functional change management plan.
  • Provide leadership with visibility into upcoming initiatives, timelines, and dependencies.
  • Align roadmap items with HR strategy to ensure enhancements deliver measurable value.
  • Create a well-organized project repository for handoff to a future full-time analyst.

    • Run-the-Business (RTB) Delivery

  • Translate HR business needs into scalable system solutions and drive the full lifecycle of enhancements that improve day-to-day HR operations.
  • Partner with HR Operations to capture and refine business requirements.
  • Collaborate with the DTG Product Owner to scope and create epics, stories, and acceptance criteria.
  • Oversee execution of RTB enhancements by coordinating prioritization, leading UAT, and ensuring stakeholder communications and rollout.

    • Engagement / Enablement

  • Guide HR Operations as a strategic advisor on system best practices and drive adoption of new ServiceNow HRSD capabilities through clear engagement and enablement.
  • Collaborate with HR stakeholders to introduce and implement new features.
  • Provide clear communications and hands-on training to support adoption.
  • Advise on best practices to keep solutions as close to out-of-the-box as possible and highlight downstream impacts to ensure long-term effectiveness.

    • Reporting & Metrics

  • Extract and analyze ServiceNow case audit data to track state transitions, timestamps, and process flow.
  • Develop downloadable, filterable reports and dashboards (CSV / Excel) to support stakeholder needs.
  • Automate report generation to reduce manual effort and improve efficiency.
  • Define and calculate key performance metrics (lead time, cycle time, wait time, looping) with clear traceability.
  • Document data sources, reporting logic, and provide self-service instructions in collaboration with HR, Operations, and Process Excellence teams.

    • Required Skills & Qualifications :

  • Proven track record in leading technology projects from assessment through implementation, including delivering product roadmaps and implementation strategies.
  • Strong hands-on experience with ServiceNow HRSD, Reporting, and Performance Analytics.
  • Proficiency with ServiceNow table structures, audit / history tables, and workflow lifecycle.
  • Skilled in data extraction and complex reporting.
  • Ability to analyze business needs and translate them into technology solutions and deliver measurable HR process metrics (lead / cycle / wait time, looping).
  • Excellent communication, stakeholder management, and documentation skills.
  • Skilled in requirements gathering, workshops, and design thinking methodologies.
  • Ability to act as a bridge between technical teams and business leaders.
  • Strong client relationship management and executive presence.

    • Preferred Qualifications :

  • ServiceNow CSA (Certified System Administrator) or higher.
  • Familiarity with Snowflake
  • Prior experience with HRSD, ITSM, or Case Management modules.
  • Familiarity with Power BI, Tableau, or other data visualization tools.
  • Experience with query building (GlideRecord, Flow Designer, SQL) or the ability to learn.
  • Experience working in global HR environments.
    • serp_jobs.job_alerts.create_a_job

    Servicenow Analyst • Santa Clara, CA, US

    Job_description.internal_linking.related_jobs
    Servicenow Consultant

    Servicenow Consultant

    IVID TEK INCSanta Clara, California, United States
    serp_jobs.job_card.temporary
    serp_jobs.filters_job_card.quick_apply
    Any citizenship restrictions? USC or GCH ONLY.ServiceNow Consultant to support the implementation of the ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Data or Business analyst with Salesforce

    Data or Business analyst with Salesforce

    Headway tekPleasanton, CA, California, USA
    serp_jobs.job_card.full_time
    Position : Salesforce Data or Business Analyst &l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Analyst

    Business Analyst

    TradeJobsWorkforce94116 San Francisco, CA, US
    serp_jobs.job_card.full_time
    ESSENTIAL JOB FUNCTIONS Analyzes global markets for IT Services, servers, storage, backup, IT security, productivity software, remote monitoring services, hyperconvergence and IoT.Studies SMB and m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    ServiceNow Solution Architect

    ServiceNow Solution Architect

    Kanshe InfotechSanta Clara, CA, United States
    serp_jobs.job_card.temporary
    serp_jobs.filters_job_card.quick_apply
    Job Title : ServiceNow Solution Architect Location : Santa Clara, CA- Hybrid&l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    ServiceNow Developer

    ServiceNow Developer

    Tek SpikesSanta Clara, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    ServiceNow Developer with 10 yrs - only Genuine candidates.Design, develop, and configure ServiceNow applications, modules, and custom solutions. Build and maintain catalog items, workflows, client ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Business Analyst

    Business Analyst

    Bayside SolutionsDublin, CA, United States
    serp_jobs.job_card.full_time
    Documentation for reporting requirements.Create testing scenarios for pre-UAT and UAT for the reporting.Support execution of scenarios & testing during UAT with the Business.Maintain the Issues Tra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT- Business Analyst - Senior

    IT- Business Analyst - Senior

    Sunrise SystemsOakland, California, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : IT- Business Analyst - Senior.Duration : 12 months on W2 contract.OPEN TO LOCAL AND NON LOCAL CANDIDATES • • • The role is Hybrid, with onsite as needed. OPEN TO NON -LOCALS BUT HM PREFERS LO...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    ServiceNow ITSM Solutions Architect

    ServiceNow ITSM Solutions Architect

    MetaOption, LLCSunnyvale, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Moveworks & AI Value ServiceNow ITSM Solutions Architect - C (Conversational & Agentic AI Enablement) • Duration : .Location : Sunnyvale, CA (5 days onsite schedule) • Contra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Business Analyst - Commissions

    Senior Business Analyst - Commissions

    QualysSan Mateo, CA, US
    serp_jobs.job_card.full_time
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Qualys is seeking a Senior Commissions Analyst with extensive expertise in Xactl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Principal, Technology Consulting - ServiceNow

    Principal, Technology Consulting - ServiceNow

    EPAM SystemsSan Jose, CA, United States
    serp_jobs.job_card.full_time
    ServiceNow Technology Consultant.EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for som...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Workday Business Systems Analyst

    Workday Business Systems Analyst

    Tech FireflyPalo Alto, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Tech Firefly is teaming up with a national healthcare provider to hire a Workday Business Systems Analyst to join the team. If you are experienced with Workday and have strong development skills wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Analyst

    Business Analyst

    TradeJobsWorkForce95194 San Jose, CA, US
    serp_jobs.job_card.full_time
    Business Analyst Job Duties : Elicits, analyzes, specifies, and validates the business needs of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Principal Business System Analyst

    Principal Business System Analyst

    Cloud Software Group, Inc.Santa Clara, CA, United States
    serp_jobs.job_card.full_time
    Implement, configure, and customize Oracle Fusion Financials applications to meet CSG requirements.Provide ongoing support and troubleshooting for Oracle Fusion Financials modules.Collaborate with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    ServiceNow Developer

    ServiceNow Developer

    NextGenPros IncSanta Clara, CA, US
    serp_jobs.job_card.full_time
    We have a job opportunity for ServiceNow Developer.Please check the job description and let me know if you are fine with this. Location : Santa Clara, CA (Onsite).Minimum 4+ years of direct experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Sr. ServiceNow Architect

    Sr. ServiceNow Architect

    Shrive Technologies LLCSanta Clara, CA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Aptos,sans-serif; font-size : 12pt"> We are seeking a highly skilled and experienced Senior Software Engineer / Architect to lead the redesign of key workflows (Catalog, Kn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Business Data Analyst

    Senior Business Data Analyst

    First Citizens BankSanta Clara, CA, US
    serp_jobs.job_card.full_time
    This position supports initiatives within the Bank that improve enterprise data quality, governance, and analytics.Drives positive change across the Bank through technical innovation and continuous...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    ServiceNow Architect

    ServiceNow Architect

    S2ssoftSanta Clara, CA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Arial, Helvetica, sans-serif; font-style : normal; font-variant-ligatures : normal; font-variant-caps : normal; font-weight : 400. letter-spacing : normal; orphans : 2; text-indent : 0px; text-transform : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Ops Salesforce Business Analyst

    Sales Ops Salesforce Business Analyst

    PenumbraAlameda, CA, US
    serp_jobs.job_card.full_time
    Sales Ops Salesforce Business Analyst.The Sales Ops Salesforce Business Analyst plays a pivotal role in executing sales strategy, driving operational excellence, and influencing executive decision-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Techno-functional Salesforce Business Analyst

    Techno-functional Salesforce Business Analyst

    Purple DrivePLEASANTON, California, USA
    serp_jobs.job_card.full_time
    Techno-functional Salesforce Business Analyst Must Haves : Analyze complex business problems Techno-functional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Business Analyst

    Senior Business Analyst

    PSG Global SolutionsSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Founded on a simple belief – do what’s right for our clients and our people.TrueBridge leverages proven talent identification / attraction / screening solutions to match highly qualified IT and bus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days