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DispatcherRobert Half • Cerritos, CA, US
Dispatcher

Dispatcher

Robert Half • Cerritos, CA, US
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Job Description

Job Description

We are looking for a dedicated Dispatcher to join our team in Cerritos, California. This is a Contract-to-permanent position, offering an excellent opportunity to grow within a company that values efficiency and customer service. The role involves coordinating driver schedules, managing communication between various stakeholders, and ensuring smooth daily operations.

Responsibilities :

  • Organize and dispatch drivers to optimize route efficiency and on-time deliveries.
  • Maintain consistent communication with drivers to address schedule changes or challenges.
  • Monitor ongoing tasks and provide timely updates to both management and customers.
  • Answer incoming calls and manage requests related to scheduling and service inquiries.
  • Input and maintain accurate data in the dispatch system to ensure operational accuracy.
  • Resolve issues that arise during daily operations through effective problem-solving.
  • Offer administrative assistance to support dispatch-related workflows.
  • Collaborate with team members to improve processes and enhance service quality.
  • Previous experience in dispatching, logistics, or scheduling is preferred.
  • Strong organizational skills with the ability to multitask effectively.
  • Excellent communication skills and a customer-focused attitude.
  • Ability to thrive in a fast-paced environment and adapt to changing situations.
  • Proficiency in computer systems, including ERP software and data entry.
  • Familiarity with tools such as JD Edwards EnterpriseOne, IBM AS / 400, and About Time.
  • Experience handling inbound calls and managing billing functions.
  • Problem-solving skills to address operational challenges efficiently.
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Dispatcher • Cerritos, CA, US

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