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Sr. Operations Manager, Tea Around Town

Sr. Operations Manager, Tea Around Town

TopView SightseeingDallas, TX, US
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We are seeking a highly motivated and experienced Senior Operations Manager to oversee the operational aspects of Tea Around Town in our newest operational locations :

  • Dallas.
  • As a Senior Operations Manager, you will be fully responsible for the Tea Around Town experience and for its operational efficiency.
  • You will play a pivotal role in supporting organizational growth, managing cross-functional teams, and ensuring seamless execution of business operations.
  • The ideal candidate will be a strategic thinker with exceptional attention to detail and a proven track record of optimizing operational efficiency and excellence.  Tea Around Town ( teaaroundtown.com ), our recently launched product, is an elegant tea room experience atop a double decker bus.
  • Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc.
  • Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.  Powered by in-house technology, TopView Group creates unique global experiences.

Our rapidly growing portfolio of products includes :

  • hop-on hop-off bus tours in NYC and London, special events i.e.
  • Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass.
  • As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

    • Responsibilities :

  • Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently throughout all trips.  Lead launch related activities in multiple locations to ensure timely and successful launch in all locations.
  • Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff related to the product.  Manage all day-to-day operations for the assigned locations, including managing internal teams as well as partnership relationships with key vendors like caterer, bus yard, maintenance facility etc.
  • Develop, refine and ensure compliance with all SOPs.
  • Collaborate with cross functional teams within the organization to seamlessly execute all product changes, promotions, press events, and new product launches; foster productive relationships and promote inter-departmental synergy.  Establish routine quality assurance procedures, identify gaps between the achieved product quality and anticipated product standards, and implement corrective actions in a timely manner.
  • Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement; propose and implement process enhancements to optimize resource utilization and increase cost efficiency.  Oversee inventory through normal cycle counts and inventory maintenance related activities; reconcile inventory with inventory systems and perform manual transactions to maintain inventory accuracy.
  • Identify potential risks within operations and develop plans to mitigate them; implement robust contingency plans to ensure business continuity in the face of unexpected challenges.
  • Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
  • Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function.

    • Requirements :

  • Bachelor's degree in Business Administration, Operations Management, or a related field.  Proven track record of at least 12 years in operations, with 5+ years in a management role.
  • Hospitality, restaurant, F&B experience preferred.
  • Highly hands-on with strong problem-solving capabilities under pressure.
  • Ability to make data-driven decisions.
  • Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
  • Exceptional team management abilities, with a history of building and motivating high-performing teams.
  • Excellent communication and strong organizational skills; attention to detail.
  • Work schedule is 50+ hours a week; must be available to work weekends and holidays.

    • Work locations :

  • Dallas; valid driver’s license required.   Benefits Bonus pay Paid time off Health insurance (medical, dental, vision) Pre-tax commuter benefit More Compensation : $75k-$90k + bonus   Powered by JazzHR
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    Operation Manager • Dallas, TX, US

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