Senior Account Manager

Senior Account Manager

Drips is a fast-growing, tech-enabled managed service transforming how organizations engage their customers at scale. Our engagement platform delivers measurable outcomes across the customer journey, helping national, regional, and local enterprises improve acquisition, retention, satisfaction, and operational efficiency.

We work in direct collaboration with our customers to drive business outcomes, improve experiences, and create meaningful impact making Drips an indispensable partner in today's value-driven landscape.

We are seeking a top-performing Senior Account Manager to strategically manage enterprise accounts within an assigned book of business, with a focus on maintaining a 90% retention rate and driving revenue expansion. This quota-carrying role is designed for a relationship-first leader who excels at developing and executing account plans, building long-term partnerships, and delivering measurable results against key performance objectives.

The ideal candidate has a proven background in enterprise account management or consultative sales within complex environmentspreferably in P&C or education sectorsand demonstrates unwavering commitment to high performance, accountability, integrity, and collaboration.

Core Responsibilities :

• Manage a portfolio of high-value, strategic accounts, actively building and nurturing relationships with multiple client sponsors.
• Serve as the primary point of contact for executive-level client stakeholders, cultivating trusted advisor status.
• Design and execute strategic account plans, including quarterly and annual business reviews, to align client goals with business objectives.
• Translate client feedback into actionable strategies and objectives (OKRs) to consistently improve outcomes and deepen partner relationships.
• Proactively monitor client health, identifying and mitigating risks to ensure long-term retention.
• Ensure seamless delivery of service through collaboration with cross-functional internal teams, including Client Success, Product, Marketing, and Account Executives.
• Identify and capitalize on growth opportunities within existing accounts, converting qualified pipeline into bookings through disciplined sales and relationship management efforts.
• Lead complex, multi-stakeholder sales cycles focused on ROI, strategic outcomes, and long-term strategic partnerships.
• Maintain high standards of CRM hygiene, forecasting, and disciplined follow-through.
• Stay informed about relevant industry and market trends affecting client business.
• Willingness to travel 40%+ for national account coverage.

Qualifications :

Why Join Us?