Director of Global Technical SupportVirtualVocations • Des Moines, Iowa, United States

Director of Global Technical Support

VirtualVocations • Des Moines, Iowa, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

A company is looking for a Director of Global Technical Support to lead and modernize their support organization.

Key Responsibilities :

Evolve and grow a high-performing global support team focused on technical depth and customer empathy

Drive the transformation of support using AI, implementing tools and workflows to enhance case resolution

Define, measure, and report on key support metrics to ensure continuous improvement and operational transparency

Required Qualifications :

10+ years of experience in technical support or related roles, with 5+ years in leadership positions

Proven track record in building or transforming a modern support organization with AI integration

Strong technical foundation in application security, software development, or DevSecOps

Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree a plus

Familiarity with support platforms and experience implementing AI or chat-based support solutions

serp_jobs.job_alerts.create_a_job

Director Technical Support • Des Moines, Iowa, United States

Job_description.internal_linking.related_jobs

Advanced Solutions Director (Remote)

Principal Financial Group, Inc. • USA, Iowa, Des Moines

serp_jobs.filters.remote

serp_jobs.job_card.full_time +1

Are you looking for a role where expertise meets impact?.Are you passionate about complex tax and financial planning? Do you thrive in a role where your strategic thinking and deep technical knowle...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days

Technical Services Manager (Midwest)

Wilbur-Ellis Company • Ames, IA, United States

serp_jobs.job_card.full_time

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!.Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensati...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Technical Account Manager

Qualys • Des Moines, Iowa, United States

serp_jobs.job_card.full_time

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Come work at a place where innovation and teamwork come together to support the ...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Senior Director of Customer Trust

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

Senior Director of Customer Trust.Workiva's global customer base.This highly visible leadership role blends strategic vision with hands-on execution, overseeing the governance, risk, and compliance...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Director of Data Engineering

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

We are seeking a seasoned and strategic Director of Data Engineering to lead the evolution and operations of Workiva's multi-tenant data platform. This platform underpins our enterprise and customer...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Construction)

Nationwide • Des Moines, IA, US

serp_jobs.job_card.full_time

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Pro...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

V.P. - Origination

Ecoplexus • USA, Iowa, Des Moines

serp_jobs.job_card.full_time

We are looking for talented self-starters with imagination, creativity and vision.We are a rapidly-growing developer of large solar, wind and energy storage projects serving corporate and utility e...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30

Senior Technical Account Manager

Relativity • Des Moines, IA, United States

serp_jobs.job_card.full_time

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Supervisor, Technical Operations

Mediacom • Ames, IA, US

serp_jobs.job_card.full_time

Supervisor, Technical Operations.Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Senior Director of Sustainability Product Marketing

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

Workiva is in pursuit of a visionary product marketing leader and to shape the strategy and commercial success of our sustainability solution portfolio globally. The Senior Director of Sustainabilit...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Director of Emerging Technologies

Musco Sports Lighting • Urbandale, IA, US

serp_jobs.job_card.full_time

Director Of Emerging Technologies (ET).The Musco Research & Development Team has an opening for a Director Of Emerging Technologies at our Urbandale, Iowa office. If your experience aligns with the ...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Domain Architect- Data Management (Portuguese Speaker)

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

The Domain Architect, Data Management, is a technical partner within Workiva's Data Management Practice.This role supports customers and partners through onboarding, implementation, and adoption of...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Vice President, Head of User Experience (UX)

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

Workiva delivers the world's leading AI platform for mission-critical work in the Office of the CFO and beyond.Finance, sustainability and GRC teams at more than 6,000 organizations (e.Google, T-Mo...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Defense & Systems Capture Support Finance Leader

USA Jobs • Des Moines, IA, US

serp_jobs.job_card.full_time

Capture Support Finance Leader.The Capture Support Finance Leader will play a pivotal role in supporting strategic business opportunities during the early stages of opportunity identification and d...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted

Director - Asset Management (Data Centers)

Principal Financial Group, Inc. • USA, Iowa, Des Moines

serp_jobs.job_card.full_time +1

Join a high-performing team deploying capital in one of the fastest-growing real estate sectors.As Director of Asset Management on our data center team, you'll drive the performance and optimizatio...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30

Vice President of Solutions, Financial Services

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

As the Vice President of Solutions for the Financial Services (FS) vertical, you will lead the global strategy, innovation, and execution of Workiva's solutions across the Banking, Insurance, and A...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Director-IT Infrastructure & Operations

The Iowa Clinic • West Des Moines, IA, US

serp_jobs.job_card.full_time

Director It Infrastructure & Operations.Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different we're locally owned and led ...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Senior Director of Customer Trust

Workiva • Ames, IA, US

serp_jobs.job_card.full_time

Senior Director Of Customer Trust.The Senior Director of Customer Trust leads a critical cross-functional function responsible for building, scaling, and sustaining trust with Workiva's global cust...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted

Product Marketing Director, Global Growth Solutions

Workiva, Inc. • Ames, IA, United States

serp_jobs.job_card.full_time

Workiva is seeking a Product Marketing Director, Global Growth Solutions to architect and lead the design and expansion of emerging use cases and solutions, from concept to launch.This highly cross...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

AVP-Technology (Global Head of Investment Management Technology)

Principal Financial Group, Inc. • USA, Iowa, Des Moines

serp_jobs.job_card.full_time +1

The AVP - Global Head of Investment Management Technology will be accountable for shaping and driving a forward-looking global technology investment management strategy that champions engineering e...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_30