Sr. Desktop Support Specialist

Overview

The Sr. Desktop Support Specialist is responsible for proactively resolving computer system, software, and service issues for local and remote users. The role requires a service-oriented, flexible, and decisive contributor who can maintain composure under stress and collaborate effectively with a team.

Responsibilities

• Provide oversight for AV and end-user workspace buildout and enhancements for the local office.
• Offer on-demand support for hardware, software, and access for in-person requests (walk up).
• Serve as primary escalation point for the Global Service Desk team.
• Perform break-fix of computers, printers & AV equipment and accessories in conference rooms, cafes and signage displays.
• Pilot test new hardware / software for compatibility with Align's existing environment.
• Escalate and report major incidents to the appropriate IT resources.
• Maintain and deliver new hire orientation to all incoming personnel in US / Canada.
• Provision & revoke access to company resources per identity and access management policies.
• Engage with vendors for warranty replacement / support of end-user systems.
• Maintain inventory of assets for all computers, mobile phones, AV equipment, etc.
• Accurately document each request / issue in the ticketing system.
• Adhere to Global Standards defined by Tier 3 IT teams.
• Document help sheets, usage guides and FAQs for all end users via the knowledge base.
• Identify trending issues impacting employee productivity and develop resolution or mitigation solutions.

Qualifications

Pay Transparency

For the Tempe, AZ location, the base salary range is $90,000–$110,000. Actual placement depends on individual skills, experience, and total compensation. Additional benefits and equity options are aligned with Align's practices.

Benefits

Applicant Privacy Policy

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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