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Client Success Advocate - Account Manager - Free Healthcare Benefit for Entire Family!

Client Success Advocate - Account Manager - Free Healthcare Benefit for Entire Family!

Redirect Health IncPhoenix, Arizona, United States, 85004
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At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Client Success Advocate roles.

Are you a relationship-building pro with a passion for ensuring an exceptional client experience from day one through renewal? Join our healthcare team as a Client Success Advocate and take on a key role in ensuring that every client and member receives personalized support, inspiring engagement and long-term loyalty. As a proactive and empathetic advocate, you'll work across teams and with business leaders to deliver outstanding service and help others access life-changing healthcare.

Why Join Us?

We're redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you :

  • No premiums
  • No co-pays
  • No deductibles
  • No out-of-pocket maximums

That's rightyour entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually . It's our way of ensuring you can focus on what matters mostyour health and well-being.

What You'll Do as a Client Success Advocate

As part of the Redirect Health team, you'll play a vital role in delivering exceptional client care and support by :

  • Client Relationship Management : Serve as the main point of contact for clients after enrollment and throughout their membership lifecycle, including renewals.
  • Renewal Success : Increase individual and business client retention through proactive communication and solution-oriented support.
  • Client Education : Help clients understand how to navigate and maximize their healthcare benefits, partnering with human resource teams, brokers, and consultants.
  • Communication : Interact with clients via email, phone, Zoom, and in-person to provide responsive, empathetic support.
  • Collaboration : Work closely with Healthcare Consultants, AR Specialists, and Brokers to create a WOW experience.
  • Data-Driven Insights : Monitor metrics and trends to identify areas of improvement that prevent surprise terminations or non-renewals.
  • Problem Solving : Support members and clients with challenges in benefit usage, resolving issues efficiently and professionally.

    • What We're Looking For

  • Health Insurance License for Arizona is preferred (must obtain within first 60 days of employment; additional state licensure may be required).
  • 1–3 years of experience in customer service roles, preferred .
  • 1+ year of account management or client success experience, required .
  • Strong communication skills, both verbal and written, required .
  • Friendly, self-motivated team player who thrives on supporting others, required .
  • High School Diploma or GED, required .

    • What You'll Earn

  • Salary Starting at $50,000-$70,000 Annually
  • Bonus Opportunities : Additional income potential based on performance
  • FREE Healthcare Benefit for You and Your Family – No payroll deduction
  • Dental & Vision Insurance
  • Paid Sick & Vacation Time
  • 401K Access after 6 Months

    • Location : 2020 N. Central Avenue, Phoenix, AZ, 85004

    The pay range for this role is :

    50,000 - 70,000 USD per year(Phoenix)

    PIc60c48005abe-30511-38790449

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    Client Account Manager • Phoenix, Arizona, United States, 85004

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