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Dental Office Operations Lead Front Desk and Treatment Coordinator
Dental Office Operations Lead Front Desk and Treatment CoordinatorD4C Dental Brands • West Des Moines, Iowa, United States
Dental Office Operations Lead Front Desk and Treatment Coordinator

Dental Office Operations Lead Front Desk and Treatment Coordinator

D4C Dental Brands • West Des Moines, Iowa, United States
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Are you a people-person with a passion for organization and patient care? Do you thrive in a dynamic dental office where no two days are the same? We’re looking for a proactive, detail-oriented, and warm-hearted Dental Office Operations Lead to be the face of our practice — and the engine behind it.

In this hybrid role, you'll wear multiple hats : greeting patients with a smile at the front desk, guiding them through their treatment journey, and ensuring the entire office runs like a well-oiled (but very friendly) machine.

Key Responsibilities :

Front Desk Coordination :

  • Welcome patients and create a positive first impression (you set the tone!).
  • Manage phones, emails, and scheduling with ease and professionalism.
  • Maintain a calm, collected front desk environment — even when it gets busy.
  • Collect and verify insurance and patient information.

Treatment Coordination :

  • Educate patients on treatment plans, procedures, and financial options.
  • Present treatment estimates and help patients make informed decisions.
  • Work closely with clinical staff to ensure smooth patient flow and communication.
  • Follow up with patients regarding treatment acceptance and scheduling.
  • Operations Management :

  • Oversee daily office operations and coordinate with all team members.
  • Ensure systems are followed, and help implement new ones where needed.
  • Monitor office supplies, patient flow, and administrative tasks.
  • Support leadership with staff scheduling, reporting, and goal tracking.
  • What We’re Looking For :

  • 2+ years of experience in a dental office (front desk or treatment coordination preferred).
  • Strong understanding of dental terminology, procedures, and insurance.
  • Natural leader with excellent communication and multitasking skills.
  • Compassionate, professional, and always ready to help.
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    Dental Office Front • West Des Moines, Iowa, United States

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