Lead Medical AssistantHoney Health • Mountain View, CA, United States
Lead Medical Assistant
Honey Health • Mountain View, CA, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDesign, pilot, and iterate task workflows Map current vs. future state protocols Develop job aids for the medical assistants to refer back to Coordinate cross-functional rollouts (training plans, change logs, success metrics). Conceptualize and scope new operational projects (automation opportunities, workflow tooling, data / reporting). Evaluate and help implement AI-enabled or tech-forward processes (within policy and privacy guardrails). Gather user feedback from medical assistants and improve workflows. Eligibility / benefits verification Scheduling Prior authorizations (meds / diagnostics / procedures) Medication refills. Chart prep / pre-visit planning Data aggregation Team leadership of MAs or similar clinical support roles (scheduling, training, performance feedback). Building protocols / SOPs and workflows; running small operational pilots or projects. Direct experience with : eligibility checks, appointment scheduling, prior auths (meds, diagnostics, procedures), medication refills, data aggregation / reporting, and chart prep. Productivity & collaboration : Microsoft (Word, Excel, Outlook), Google Drive / Docs / Sheets, Zoom, Slack. EHRs : hands-on use of multiple systems, including eClinicalWorks (eCW), Harris CareTracker, athenaOne, Cerner, and Epic; comfortable switching devices (desktop / laptop / tablet). High School Diploma / GED and Medical Assistant certificate / diploma (or equivalent documented training). 1–3 years related MA experience (ambulatory). 2+ years with leadership / training responsibilities preferred. Current AHA BLS for Healthcare Providers. Quick learner with systems agility; enjoys frequent change and problem-solving. Clear, compassionate communicator; strong writing and documentation accuracy. Project mindset : scoping, milestones, stakeholder updates, and post-launch review. Data-curious : able to pull lists, monitor KPIs, and act on trends. HIPAA / PHI discretion; reliable follow-through; collaborative and solution-oriented.
Summary
We’re hiring a Lead Medical Assistant to manage a team of MAs and drive day-to-day company operations. This desk-based, on-site role blends people leadership with hands-on execution : building protocols and workflows, optimizing EHR processes across multiple systems, and co-developing new projects with the CEO, CTO, and Head of AI to scale efficient, patient-centered care.
What you’ll do
Leadership & Operations
- Lead, schedule, and coach a team of Medical Assistants; provide feedback, 1 : 1s, and skills development.
- Be available to the Medical Assistants to answer questions.
- Build and maintain standard workflows for eligibility checks, scheduling, prior auths, refills, referrals, and documentation.
- Conduct quality audits (documentation accuracy, turnaround times, compliance) and drive corrective actions.
- Partner with leadership to define KPIs (message turnaround, prior-auth cycle time, denial rate, no-show reduction) and publish dashboards.
Workflow & Process Design
Innovation & New Projects (with CEO / CTO / Head of AI)
Hands-on Desk-Based MA Work (as needed)
Required experience
Technology requirements (must be proficient)
Minimum qualifications
Skills & competencies
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Lead Medical Assistant • Mountain View, CA, United States
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