Customer Support Representative

Join the client success team at Evention and help support the company's global client network with questions, issues, and various requests regarding Evention's software. In this role, you will receive team-supported and one-on-one training to familiarize yourself with the company's software solutions, which automate and simplify accounting processes, to be trained to support clients on a variety of issues. These range from "how to" questions and login assistance, to consultative requests, to diagnosing software bugs, and other IT issues.

As a software-as-a-service (SaaS) company, Evention is committed to developing client success representatives with a strong drive for customer service and diagnostic communications to effectively reach a solution. Candidates should be comfortable talking on the phone and writing emails to work one-on-one with clients and, when needed, collaborate with the client success team when issues or questions arise to achieve timely closures of support tickets. Experience in this role opens the opportunity to work directly with projects, trainings, more technical updates, and implementations.

Evention welcomes candidates from a diverse array of professional backgrounds. This position works closely on a daily basis with professionals from the hotels, casinos, retailers, and more to address industry-nuanced challenges and issues faced by the company's clients. We particularly encourage candidates with experience in fields represented by our clients to apply, though this is not a requirement.

Job Type : Non-Exempt; Full-time, Monday - Friday with some scheduled weekends

Salary : $46,000-$52,000 per year

• This is an in-office role with hybrid option after probationary period, in downtown Chicago – remote candidates will not be considered. Must be willing to work weekends. Must be legally authorized to work for any employer in the United States – Evention does not sponsor.
• This position requires employees to work some weekends on a rotating schedule block.

Duties & Responsibilities

About Evention : Evention LLC, located in the Chicago Loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention's solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe.

Requirements

Skills