Service Coordinator - HVAC

Job Description

Job Description

Service Coordinator - HVAC

Service Coordinator - HVAC

Position Overview

The Service Coordinator plays a crucial role in managing service operations for HVAC systems. This position is responsible for coordinating service requests, managing schedules, and ensuring that customer needs are met efficiently while maintaining high standards of safety and quality.

Key Responsibilities

• Coordinate and schedule HVAC service appointments for technicians and customers.
• Provide technical support and assistance to customers regarding HVAC systems and services.
• Manage maintenance requests and ensure timely completion of service tasks.
• Troubleshoot and resolve customer issues and complaints effectively and efficiently.
• Maintain accurate records of service calls, technician schedules, and customer interactions.
• Ensure compliance with safety regulations and company policies in all service operations.
• Communicate with customers to provide updates on service status and resolve any concerns.
• Support team coordination to enhance service delivery and customer satisfaction.

Qualifications

Benefits

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.  CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.