Retail Delivery and Experience - Executive Operations Program Manager

Overview

TITLE : EXECUTIVE OPERATIONS PROGRAM MANAGER

STATUS : EXEMPT

REPORT TO : EVP - CHIEF RETAIL OFFICER

DEPARTMENT : RETAIL DELIVERY AND EXPERIENCE

JOB CODE : 11923

PAY RANGE : $101,600.00 - $125,000.00 ANNUALLY

GENERAL DESCRIPTION :

The Executive Operations Program Manager is focused on driving operational efficiency and strategic initiatives, supporting senior leadership in furthering their agenda within their organizations. The role coordinates strategic action items on behalf of senior leadership and assists in the organization and tracking of priorities. The Program Manager attends and / or leads various meetings to further priorities and capture requested action and follow-up items for organization and oversight. The Program Manager will work independently on projects, from conception to completion, and will manage a wide variety of activities and confidential matters with discretion. This role requires strong project management, communication, and problem-solving skills, as well as the ability to manage resources and budgets.

Responsibilities, Duties, and Functions

• Strategic Advising : Serve as a trusted advisor and liaison between executive leadership and operational teams.
• Operational Framework : Develop and implement operational strategies aligned with the organization's goals, and work closely with executive leadership.
• Project Management : Oversee and coordinate complex projects, ensuring they are completed on time and within budget. Communicates and follows-up with Senior Management on business initiatives, projects, and action items requested.
• Process Improvement : Identify areas for improvement in operational processes and implement solutions to enhance efficiency and effectiveness. Provide independent, informed, smart, and unbiased insight and feedback.
• Performance Management : Develop and monitor key performance indicators (KPIs) to track progress and identify areas needing attention.
• Budget Management : Manage and allocate resources (including personnel, budget, and equipment) to support operational activities. Contribute to budget planning and forecasting and managing operational expenses.
• Leadership Effectiveness : Organizes and prioritizes critical issues and required information to facilitate change, efficient discussions, and decision-making.
• Communication : Facilitate communication and collaboration between different departments and stakeholders, including executive leadership.
• Risk and Compliance : Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies.
• Regulatory : Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc.
• Executive Support : Supporting senior leadership with administrative and strategic needs.
• Special Assignments : Undertake special projects and assignments as requested by senior leadership and / or perform other assignments as required.

Skills, Abilities, and Exertion

Organizational Contacts & Relationships

Qualifications

Notice

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

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