IT Support Specialist

Job Description

Job Description

IT Support Specialist

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

We are currently seeking an IT Support Specialist. This role plays a key role in keeping our stores running smoothly. In this position, you’ll provide both remote and on-site support to our locations, helping team members with hardware, software, and POS systems. You’ll be the go-to problem solver for network, device, and application issues, ensuring minimal downtime and maximum efficiency.

If you enjoy troubleshooting, delivering quick solutions, and supporting people so they can focus on serving customers, this role is a great fit. You’ll also manage support tickets and monitor service levels to make sure every request gets the attention it deserves.

Key Responsibilities

• Respond to IT support requests via phone, chat, and MaintainX system. Ensure all issues are addressed and documented in MaintainX.
• Troubleshoot all IT systems, POS, networking, and business application issues.
• Assist with hardware setup, replacements, and software updates.
• Document resolutions and escalate complex problems when needed. Ensure all wash down issues are resolved in a timely manner.
• Maintain a high standard of customer service with store staff.
• Provide remote IT support and travel as needed for on-site support.
• On site support as needed
• Assist with IT projects as needed.
• Perform other duties as assigned.

Qualifications

Minimum of a high school diploma (or equivalent) and 3 years of experience in an IT support role.  However, a combination of experience and / or education will be taken into consideration.

Must possess knowledge of controls systems, low voltage, networking and camera systems.

Strong knowledge of network infrastructure, POS systems, and advanced IT hardware and software.

Must possess excellent communication, interpersonal, and problem-solving skills.

Proficient with Microsoft Office Suite, Gmail or related software.

Ability to lift or move up to 25 pounds required.

This position may involve exposure to loud noise, moving mechanical parts, wet or humid conditions, and fluctuating temperatures while providing support in operational areas.

This role operates in both office and carwash site environments. While office work is performed in a standard professional setting, on-site support may require time in the wash tunnel, equipment rooms, or point-of-sale areas.

These environments can be loud, fast paced, and exposed to water, cleaning chemicals, and moving machinery.

The position requires flexibility to transition between quiet, focused technical work and hands-on troubleshooting in active operational areas.

Benefits

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!

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