Desktop Support Specialist 2

Desktop Support Specialist II

Downtown Columbus, Ohio

Description

Desktop Support Specialist II – Downtown Columbus, Ohio. Do you have a passion for all things technology? Do you thrive on troubleshooting and finding solutions to tech-related issues? Are you seeking an opportunity to use your critical thinking and problem-solving skills to help others? If you answered "Yes!" to these questions, this might be your chance to join one of the top public pension funds in the United States.

What you'll do

In this role, you will be responsible for advanced administering, and supporting our modern enterprise desktop, mobile end-user devices, and related services. Working closely with end users, management, and other IT teams, you will provide creative solutions to user problems. You will get to develop and maintain software and hardware builds, installations, and configurations among other duties. If this sounds like the right career move for you, apply today!

What you'll bring

• An associate's degree or higher in a related field with at least 4 years of relevant experience OR a high school diploma / GED along with at least 4 years of experience in a technical support area
• Proficient in enterprise management tools such as Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and asset tracking across large-scale environments
• Demonstrates advanced technical proficiency in desktop software and hardware, including troubleshooting, configuration, and optimization of Windows operating systems and enterprise applications
• Strong customer service skills
• Eager to collaborate with teammates and customers
• Must be able to repeatedly stoop, kneel, squat, and reach with ability to push, pull, lift, and carry 50lbs or more
• Strong knowledge of the following :
• Operating Systems : Proficiency in Windows administration
• Office 365 : Installation, configuration, and troubleshooting
• Peripheral Support : Troubleshooting printers, scanners, and other peripherals
• Enterprise monitoring and administration
• Troubleshooting : Ability to diagnose and resolve hardware and software issues
• Technical Documentation : Creating and maintaining detailed documentation

What we hope you'll bring

What we offer

Who we are

Since 1935, OPERS has provided security and peace of mind to Ohio's retired public workers and their families by offering retirement, disability, and survivor benefit programs for public employees. Our office is in downtown Columbus, minutes from the historic German Village neighborhood and the bustling Short North District. Columbus is a city that never stops innovating, thriving, or shaping tomorrow and those attributes align perfectly with our core values. At OPERS, we never stop working for our members and investing in their futures.

As OPERS associates, we make a difference in our members' lives from the moment they join the Plan, throughout their careers and well into retirement. When you join the OPERS family, you become part of a dynamic, diverse community that shares a passion for serving others. And you will become a member too - the work we do as OPERS associates directly impacts our own futures.

Build your career by joining the largest state pension fund in Ohio, which proudly services over 700,000 public employees and retirees. Benefit from a competitive Total Rewards Package that includes access to financial and personal wellness tools and resources. Apply today to join our team!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Government Administration

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