Airport Lounge Concierge (LGA)

Job Description

Job Description

Airport Lounge Concierge

Pay : $25.00 per hour

Job Summary

The Concierge is a personal representation of the service and overall hospitality of the staff at the new premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, inside the LaGuardia Airport. They are first touchpoint the guest encounters. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Concierge will greet the guest, calling them by name, check credentials and / or process sales and usher guest into the lounge. Concierge provides lounge tours and completes guest discrepancy reports.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly and warm spirited.
• Guest Experience - Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Primary Job Duties

Minimum Acceptable Qualifications :

Benefits :

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.