Senior Contact Center Analyst

A company is looking for a Senior Contact Center Operations Analyst who will lead the review and analysis of contact center operational processes.

Key Responsibilities

Manage the gathering, analyzing, and interpreting of contact center data to prepare reports for management

Develop and implement strategic business solutions through data research and analysis

Facilitate the development of data reporting assets to identify improvement opportunities for contact center operations

Required Qualifications

Bachelor's degree required

4 - 6 years of related experience preferred

Equivalent experience may be considered

Candidate residing in Florida is preferred