Bilingual Tech Support Specialist

Overview

At Nestpay, we're passionate about helping small and medium-sized businesses thrive. We provide fast, reliable payment processing and easy-to-use point-of-sale (POS) solutions designed for the retail, restaurant, and service industries across the United States. Our goal is simple — to make accepting payments seamless, affordable, and stress-free so business owners can focus on what they do best : running their business. With our continued rapid growth and exciting new opportunities on the horizon, Nestpay is shaping the future of payment technology — one transaction at a time.

Role Description

The Bilingual Technical Support Specialist provides exceptional customer service and technical assistance to our clients in both English and Spanish. This role is responsible for troubleshooting software, hardware, and network-related issues, ensuring timely and effective resolution while maintaining a positive customer experience.

Responsibilities

• Provide technical support to customers via phone, email, chat, and remote assistance tools.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Communicate technical information clearly and effectively in both languages.
• Document support interactions, issue resolutions, and system performance in the company's CRM or ticketing system.
• Escalate complex issues to higher-level technical teams when necessary.
• Assist with the setup, installation, and configuration of software or devices.
• Maintain up-to-date knowledge of company products, services, and technical procedures.
• Participate in team meetings, training sessions, and process improvement initiatives.

Qualifications

Seniority level

Employment type

Job function

Industries

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