Service Desk Engineer

servicenow, end user support, windows 11

• Top Skills Details

servicenow,end user support,windows 11

• Description

seeking an experienced Service Desk Engineer with a minimum of three years of direct end-user support experience to join our dynamic IT team. The ideal candidate will possess a strong technical background and demonstrate proficiency in customer service and a wide range of enterprise technologies.

Key Responsibilities :

• Provide timely and effective technical support to end-users via phone, email, and remote assistance.
• Troubleshoot and resolve issues related to Cisco AnyConnect VPN, Trellix endpoint protection, Office 365, and Windows 11.
• Support and troubleshoot new computer setups (Windows 11), including device imaging.
• Maintain accurate documentation of technical procedures and solutions.
• Record and schedule users for computer refreshes with strong organizational and communication skills.
• Collaborate with other IT teams to ensure timely resolution of incidents and service requests.
• Participate in the implementation of new systems and technologies to enhance IT infrastructure.

Preferred Technical Skills :

• Traditional PC hardware support
• Trellix endpoint protection
• Jira Service Management, Confluence, ServiceNow
• Microsoft Active Directory User Management
• Microsoft In-Tune Admin Center
• Microsoft SharePoint administration
• Office 365
• Windows 11
• Familiarity with SCCM (preferred but not required)
• Additional Skills & Qualifications

Qualifications :

Education : Bachelor's degree in Computer Science, Telecommunications, Engineering, or a related technical field.

• An equivalent combination of education and related experience may be considered.
• Experience : Minimum of 3 years in direct end-user support.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a team.

This is a HYBRID role requiring two days onsite in Columbus, OH. Candidates must be local to the Columbus area. Please include candidate location on the resume.

Please indicate on the resume if the candidate is willing and able to convert to a full-time role.

• Pay and Benefits

The pay range for this position is $27.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Columbus,OH.

• Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.