Sales Support Representative

Sales Support Representative

Cook's Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and the most knowledgeable response to our customers. We are seeking a Sales Support Representative to join our team!

Responsibilities

• Accurately enter all quotes and orders into the system, ensuring that all details are correct.
• Communicate all order updates to customers from the time of order entry through delivery.
• Work closely with the sales team to provide assistance when needed.
• Adhere to the required turnaround time for all quotes and orders to meet customer expectations.
• Work with the Cook's vendor group to obtain equipment and installation quotes.
• Work with the Cook's transportation vendors to obtain white glove delivery quotes.
• Provide the customer with order tracking.
• Process return / credit forms.
• Assist with warranty requests.
• Maintain accurate customer cards.
• Participate in ongoing product training to stay updated on new products, features, and pricing strategies.
• Answer incoming calls to the support phone queue.
• Ensure the shared inbox is up-to-date and that any outstanding issues are addressed or noted for follow-up.

A typical day includes answering any customer requests for new quotes or orders, reviewing all open quotes and orders for changes or delays, tracking shipped orders, and collaborating with the sales team to ensure all customer needs are taken care of.

Qualifications

Benefits

Cook's Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday, and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.