Customer Service Representative

Conversion Support Team Call Center Specialist

As a Conversion Support Team Call Center Specialist, you are more than just a financial resource for our customers. You are an expert in your field and are the first line of defense in protecting them. You will be working in a fast-paced and exciting role assisting customers with any general servicing questions they have related to their online services and client accounts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :

• 1 year of customer service experience
• Answer inbound customer calls and provide general servicing support for the conversion of merging customers to client, including migration to new client's banking portal
• Place outbound calls to clients to assist them with logging into the BOL platform and completing setup activities
• Provide customers with first call resolution and adhere to all bank policies and procedures while managing reputational risk by complying with risk standards
• Work individually and with your team to meet or exceed established goals
• Exemplify the Client's Core Values every day
• High School Diploma or GED