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Associate Administrator, Quality (Los Angeles)
Associate Administrator, Quality (Los Angeles)Keck Medicine of USC • Los Angeles, CA, US
Associate Administrator, Quality (Los Angeles)

Associate Administrator, Quality (Los Angeles)

Keck Medicine of USC • Los Angeles, CA, US
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REQ20168503 Associate Administrator, Quality (USC Care Medical Group) - Clinical Ops - Full Time 8 Hour Days (Exempt) (Non-Union)

About the Role

The Associate Administrator of Quality position serves as a highly visible champion of the quality portfolio for USC Care Medical Group, inclusive of ambulatory operations and the growing clinically integrated network within Keck Community Medical Group (KCMG).

In partnership with the Chief Medical Officer, Chief Nurse Officer, and Chief of Ambulatory Operations for USC Care Medical Group, this position directs the development, implementation, and oversight of quality management strategies, policies, and programs to ensure the medical group, its divisions, and its clinic operations meets regulatory and accreditation standards.

Responsibilities

  • Analyze healthcare data to identify trends, gaps, and opportunities for improving quality program performance, clinical improvement initiatives, and operational performance improvement initiatives.
  • Oversee the reporting to regulatory / federal bodies, manage performance metrics, and provide leadership for quality measurement and improvement initiatives.
  • Use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially.
  • Partner with leaders to develop overall strategic direction in the collection, validation, analysis and reporting of data to support the reduction of clinical error, improvement in quality of patient care and safety achieve high reliability in systems approach.
  • Cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan of the medical group and all its responsible assets, results in improved care and outcomes for our patients.

Qualifications

  • Masters degree in a related field of the job, preferably in a nursing or clinical field.
  • 5 years Practical experience in managing clinical quality programs.
  • 2 years Progressive experience in a management of supervisory capacity.
  • Demonstrated ability to prioritize and manage multiple complex projects simultaneously and maintain flexibility to adapt to a changing environment.
  • Demonstrated planning and organizational skills; good problem-solving and development of creative solutions; ability to manage time efficiently and meet deadlines.
  • Experience working in a team-oriented, collaborative environment; ability to establish effective interpersonal relationships.
  • Proficient PC skills. Expert knowledge of databases, spreadsheets, word processing and statistical software programs.
  • Expertise in managing and analyzing data. Strong analytical thinking and problem solving skills.
  • Expertise in statistics, algorithms, graph-based software.
  • In-depth knowledge of the principles and practices of quality improvement such as PDCA, DMAIC, FMEA, lean six sigma and lean theories.
  • In-depth knowledge of audit, control and monitoring processes, and the ability to effectively implement and maintain them.
  • Knowledge of and familiarity with regulatory and accreditation organizations such as the CDPH, CMS and the TJC.
  • Knowledge of requirements for external quality and safety organizations, regulatory agencies and accreditation standards.
  • Strong knowledge of and ability to identify, implement, monitor and analyze relevant metrics models, and implement effective interventions based on results.
  • Demonstrated knowledge of developing / planning information systems to support quality and performance improvement / disease management infrastructure.
  • Understanding of health information technology, health information exchange, including data networks, database management and operating systems and interfaces.
  • Demonstrated experience in program development, training / education, project management.
  • Demonstrated high level of strategic and analytical ability necessary to formulate short-long range plans and evaluate data required.
  • Highly developed critical thinking, problem solving, and organizational skills.
  • Facilitation, problem solving, negotiation and conflict resolution skills.
  • Ability to foster teamwork across the health system, mentor staff and other leaders in the areas of Quality / Six Sigma / Process Improvement.
  • Project management skills including the ability to create, execute and monitor relevant strategic and business plans.
  • Effective verbal and written communication skills; proficiency in translating complex concepts into actionable elements.
  • Demonstrated competence at moving concepts from strategy, to tactics, to successful execution.
  • Strong skills in budget development and management.
  • Strong presentation skills, including the ability to tailor presentations to a specific audience, and address and interact with large groups.
  • Demonstrated ability to articulate and embrace organizational values, integrate into management practices, and foster their manifestation among staff.
  • Strong customer service skills.
  • Exceptional interpersonal skills with ability to establish and maintain effective working relationships with physicians and individuals all levels both internally and externally.
  • Ability to supervise and develop staff, and ensure that direct reports supervise and develop staff in a manner that maximizes employee performance and business results.
  • Possess the high level of interpersonal skills, tact, and diplomacy required to deal effectively with a wide variety of internal and external publics, and to make effective presentation before groups.
  • Possess a tolerance for ambiguity and inter-organizational complexity.
  • Certification - Job Relevant Six sigma / LEAN or informatics; if none, must obtain within one year of hire. Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

    • Preferred Skills

  • Biostatistics skills-specific experience with statistical methods for data collection and analysis.
  • Knowledge of healthcare quality principles and regulatory compliance principles.
  • Ph.D. or equivalent doctorate

    • The annual base salary range for this position is $174,720.00 - $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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