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Hotel Operations Supervisor

Hotel Operations Supervisor

NCG HospitalityBrookfield, WI, US
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Hotel Operations Supervisor Brookfield Conference Center

Join a 2025 USA Today Top Workplace Winner! Starting at $20.00 / hour, experienced candidates may qualify for a higher wage. Flexible availability required on Monday to Friday, weekends, and holidays.

Open to morning and evening shifts.

Why You'll Love Working Here

The Hotel Operations Supervisor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Brookfield Conference Center.

How You'll Make An Impact

Lead the way in guest service excellence as the Hotel Operations Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.

  • Provides the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs, setting the standard for the front desk team to follow
  • Enforces policies and procedures according to NCG Hospitality and property brand standards
  • Assists in recruitment, orientation, training, and scheduling of new team members
  • Assists in reviewing and approving city ledger / direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports
  • Ability to perform all duties of a Guest Service Representative

What Success Looks Like

  • One year of experience at a hotel front desk and in a food and beverage role
  • At least one year of supervisory experience
  • Motivated to maintain an excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting

    • What Will You Get At NCG Hospitality?

    The Brookfield Conference Center is proudly managed by NCG Hospitality, an award-winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

    Career Development

  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement

    • Team Member Perks

  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day earn bonuses for going above and beyond to support team and guests
  • Everyone Sells earn cash for bringing in business to our properties
  • Paid Volunteer hours earn money for community service

    • Health & Wellness Benefits

  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs

    • Financial Support

  • Same-day pay options
  • Referral bonus earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

    • NCG Hospitality is proud to be an Equal Opportunity Employer.

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    Operation Supervisor • Brookfield, WI, US

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