Information Technology Technician - Department of Public Works (Open & Promotional)

Overview

The Department of Public Works is looking for a highly motivated Information Technology (IT) Technician. Under general supervision, the IT Technician will support the IT staff with desktop support and access control systems support. Duties include imaging PCs, installing software and hardware, documenting procedures, maintaining records, advising users on application software, and training users to use the IT infrastructure safely. The IT Technician will provide superior customer service with internal users and other departments, maintaining records in the card key management software.

The Department

The Department of Public Works is unique in San Mateo County for having its own internal, full-service IT unit, the Business Systems Section (BSS). BSS is a small group of IT staff responsible for a wide range of roles, from core IT functions to GIS support and access control.

Working in BSS, staff have opportunities to learn and work with many aspects of technology including desktop support, enterprise application support, server and network design / maintenance, GIS maps and spatial applications, web design and support, databases, and programming opportunities.

Ideal Candidate

• Strong desktop support, troubleshooting and break-fix skills; familiarity with helpdesk ticketing systems (Samanage, JIRA, ServiceNow, etc.) and knowledge bases (Confluence).
• Working knowledge of enterprise software platforms (Microsoft O365) and directory services (Active Directory).
• Thorough knowledge of computer software and hardware and a variety of internet applications, networking, and operating systems (Windows); ability to image Windows workstations using imaging tools (Windows ISO, Clonezilla) and deployment platforms (SCCM, MDT) to deploy and maintain computers and laptops.
• Familiarity with public sector procurement; experience purchasing software licenses, technology equipment and supplies.
• Excellent troubleshooting skills, attention to detail, and ability to quickly master new technology and applications.
• Strong interpersonal, verbal, and written communication skills to effectively communicate with diverse groups.
• Ability to maintain confidentiality with sensitive information.
• Ability to work well and independently in a multi-disciplinary, fast-paced environment.

Expected hours : 8 : 00 A.M. to 5 : 00 P.M., Monday through Friday. Time may change based on organizational need. Occasional on-call duties may be required. This position will be fully on-site at 555 County Center, Redwood City, CA 94063.

Duties

User Support

Desktop Support

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

A typical way to qualify is :

Knowledge and Skills

Desktop Support Focus

Physical Requirements

Note : Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.

Open & Promotional

Anyone may apply. Current County employees with at least six months of continuous service receive five points added to their final passing score. The examination process includes application screening and a panel interview; eligibility rules may vary.

Important : Applications for this position will only be accepted online. To apply, visit the County jobs site.

A resume will not substitute for the required employment application and supplemental questionnaire.

Tentative Recruitment Schedule

Final Filing Date : Wednesday, October 22, 2025

Application Screening : Thursday, October 23, 2025

Panel Interviews : Friday, October 31, 2025

About the County

San Mateo County is located between San Francisco, San Jose, and the East Bay, serving a diverse community of over 750,000 residents. The County is committed to equity and inclusive employment. We encourage applicants from diverse backgrounds to apply. The County is an equal opportunity employer.

Analyst : Sarah Huynh (10082025) (Information Technology Technician - V230)

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