Customer Support Specialist

A company is looking for a Customer Support Specialist to provide responsive and solution-focused support to customers.

Key Responsibilities

Manage live chats, email tickets, and create Help Center content for customer assistance

Resolve complex issues by collaborating with product, engineering, and other teams

Advocate for customer needs to prioritize enhancements and improve product usage

Required Qualifications

1+ years of experience in customer interaction via email, phone, and chat

Background in delivering exceptional customer experiences with empathy

Strong technical troubleshooting skills and ability to work independently

Experience in a SaaS Support environment is mandatory

Aptitude for learning new products, processes, and systems