Sales Support Specialist

Job Description

Job Description

Why New Perspective Senior Living?

A career with a purpose starts here!

This is an exciting time to join New Perspective. We are a growing company serving over 4,000 seniors today with a goal of reaching 10,000 within the next few years. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

Position Summary

The Sales Support Specialist is responsible for responding to inquiries from prospective residents and their families about our New Perspective senior living communities. This role will focus on increasing the conversion rate of the inquiries into confirmed tours at our communities within the designated market area. We are looking for a dynamic sales producer who is adept at 'making things happen’ by creating and developing trust-worthy relationships over the phone and / or digital communication, documenting details, and then advancing resident leads to multiple communities within a specific market. This full-time role is a remote position that will require a flexible schedule to provide needed support for the sales team.

Responsibilities

• Answer and respond to designated incoming phone and digital inquiries.
• Guide prospects with a positive and supportive approach to increase inquiry to tour conversions.
• Gain knowledge of prospects through a defined detailed discovery process.
• Advance current leads by building and enhancing relationships.
• Act as remote interim sales team member in absence of community Sales Director.
• Work in collaboration with team members in multiple communities to schedule tours and ensure they are prepared for a successful prospect touring experience.
• Create, update, and manage prospect inquiries and lead base using Customer Relationship Management (CRM).
• Other projects and duties as assigned.

Qualifications

Team Member Benefits & Perks

Work Conditions