Technical Support Engineer

Overview

Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues—you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.

What You'll Be Doing

As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.

Your Key Responsibilities :

• Cloud & AI-Driven Product Support : Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You\'ll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
• Empowering Customer Success : Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
• Collaborative Troubleshooting : Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you\'ll play a key role in ensuring technical issues are swiftly addressed.
• Content Creation & Knowledge Sharing : Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
• Continuous Learning & Development : Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.

Is This the Right Role for You?

We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you\'re a team player with a strong drive for continuous learning and innovation, we want to hear from you.

What We Value

The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice

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