Admissions Specialist

Job Description

Job Description

Description :

Admissions Specialist

Hanley Foundation, a non-profit organization based in West Palm Beach, is dedicated to eliminating addiction through prevention, treatment, advocacy, and recovery support. We are seeking an Admissions Specialist. The Admission Specialist will assist in the admission and intake process by fielding incoming admissions calls, assisting with the intake process, and arranging the logistics for a new admit (travel, sober escort, etc.) They will also assist the Director of Admissions by speaking with clients about financial and insurance issues and managing admissions data. This position will also involve helping the Assistant Admissions Director with patient extensions and Insurance questions. This requires insurance knowledge and the ability to have financial conversations with the patient or their financial guarantors.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Schedule :

Tuesday - Friday 9 : 30am-6 : 30pm

Saturday - 8 : 30am-5 : 30pm

Duties & Responsibilities :

• Act as a liaison between clients and staff by relaying pertinent client information, including observations, to appropriate clinical staff.
• Handle admissions calls according to Hanley Foundation policy and procedures.
• Understand the needs of the caller and provide excellent customer service.
• Be “on call” as designated by the Director of Admissions.
• Meet regularly with patients on campus to discuss financial matters.
• Assist in lectures and group discussions involving direct client care.
• Protect client confidentiality following Hanley policy and procedures.
• Help manage the intake process, including logistics, intake paperwork, orientation, etc.
• Perform all functions commonly associated with substance abuse admissions calls.
• Work directly with referral sources with the utmost professionalism.
• When necessary, give client families and or referral sources facility tours.
• Complete assessments based on the temporary disability insurance criteria and assist in determining appropriate placement.
• Assist with patient extensions and related tasks.
• Assist with admission documentation audits, as requested.
• Document in CRM and EMR systems.
• Uphold all Hanley Foundation Policies and Procedures.
• Maintain client / potential client confidentiality following Hanley Foundation Policy.

Benefits :

Hanley Foundation provides equal employment opportunities to all employees and applicants. The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Hanley Foundation is a Drug-Free Workplace. Job applicants who receive a conditional offer of employment are required to undergo drug screening.

Company Website : www.hanleyfoundation.org

Requirements :

Knowledge / Skills / Abilities :

Education / Experience / Qualifications :