Principal Solution Consultant - Central

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This role supports our Central Territory, with flexibility to hire in additional states beyond the listed locations. Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Senior Solution Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps. We look for individuals with a proven track record of finding creative ways to solve complex problems.

Responsibilities

• Discover — run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
• Design — create a customized demo and have the opportunity to tell the story that showcases the solution.
• Learn — stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

Qualifications

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$94,300.00 - $175,100.00

Benefits

More details about our company benefits can be found at the following link : https : / / mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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