Medical Assistant Family Medicine

Clinical Support Specialist

$3,000 SIGN ON BONUS AVAILABLE

Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Practice Overview

In addition to eight providers, this practice also has a care manager, pharmacist, eight medical assistants, four patient service representatives, two registered nurses, a referral coordinator, and a practice manager. This office is considered a patient centered medical home. The practice is nestled in East Grand Rapids. It's a midsize office and surrounded by a lot of shopping and restaurants (family-oriented area). The office has a lot of patients that have been with us for many years.

Office Culture

We are very team oriented, like a family, and have great longevity with staff (average is three to nine years). We have great providers, believe in quality and safety, and patient experience is top of the line. We have maintained high scores over the years thanks to the incredible help of our team members. Staff cover for each other, and we believe in the importance of mental wellbeing within the team.

Essential Functions

• Facilitates efficient and effective patient flow including preparing the patient for the visit / admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department / unit personnel.
• Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items / services according to standards.
• Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

Qualifications

Primary Location

SITE - Gas Light Village - 2249 Wealthy - Grand Rapids

Department Name

Family Medicine - Gaslight

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

24

Hours of Work

24 hours per week

Days Worked

Monday, Wednesday, Friday

Weekend Frequency

N / A