Bilingual CSR (Spanish)

We're Hiring : Bilingual Customer Service Representative (Spanish)!

We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Spanish and English-speaking customers.  This  onsite position  is ideal for candidates fluent in Spanish and  English  who thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Location :  Onsite - New York City, NY

Role :   Bilingual CSR (Spanish)

Schedule :   Full time - 40 hours per week

What You'll Do :

• Handle inbound calls and in-person inquiries regarding enrollment services
• Assist clients with health plan selection and managed care education
• Process enrollment and disenrollment forms accurately
• Support mailroom and clerical tasks as needed
• Maintain accurate and detailed records of consumer interactions
• Escalate issues to the appropriate staff when needed
• Provide  Spanish - English interpretation  for non-English-speaking clients
• Attend meetings and training sessions to stay current on program updates

Candidate Requirements :

Required :

Preferred :

Ready to make an impact? 🚀 Apply now and let's grow together!