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Senior Customer Operations Manager

Senior Customer Operations Manager

UlineWaukegan, IL, US
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Senior Customer Operations Manager

Fast, friendly, and customer-focused that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
  • Guide leaders in analyzing department results for trends and improvement opportunities.
  • Track and report gross profit, return, vendor performance and customer feedback metrics.
  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
  • Travel to Uline's North American branches and to vendors.

    • Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

    • Employee Perks

  • Caf featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

    • Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

    Uline is a drug-free workplace. All positions are on-site.

    EEO / AA Employer / Vet / Disabled

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    Operation Manager • Waukegan, IL, US

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