Sales Support Engineer (Polymers)

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Position Summary

The Sales Support Engineer (Polymers) serves as a key technical advisor supporting both internal sales teams and external customers, specifically within the field of polymer science. While not a traditional sales role, this position focuses on answering customer inquiries, providing technical expertise, and supporting audits, product applications, and improvements. This role is ideal for candidates with a strong background in polymer engineering or material science looking for a customer-facing, problem-solving role without bench or manufacturing work.

Full-Time | Hybrid after initial onsite training

$90,000 -110,000

• Respond to customer inquiries with expert advice on improving product performance, particularly in polymer processing and materials.
• Support customer audits by addressing technical questions and ensuring product compliance.
• Provide pre-sales and post-sales technical support, including feasibility evaluations, application guidance, product demonstrations, and troubleshooting.
• Serve as a technical liaison, translating complex polymer and product data for non-technical stakeholders.
• Collaborate with sales teams to understand customer challenges and deliver actionable technical solutions.
• Work cross-functionally with engineering, quality, production, innovation, regulatory, and supply chain teams to resolve issues and fulfill customer requests.
• Prepare and present technical documentation, white papers, feasibility studies, and customer reports.
• Provide feedback to product and R&D teams on recurring customer challenges and suggestions for future improvements.
• Stay updated on internal product lines, emerging polymer technologies, and customer applications.
• Manage assigned technical projects, ensuring timely and accurate communication across all stakeholders.

Position Summary

The Sales Support Engineer (Polymers) serves as a key technical advisor supporting both internal sales teams and external customers, specifically within the field of polymer science. While not a traditional sales role, this position focuses on answering customer inquiries, providing technical expertise, and supporting audits, product applications, and improvements. This role is ideal for candidates with a strong background in polymer engineering or material science looking for a customer-facing, problem-solving role without bench or manufacturing work.

Location : Los Angeles, CA

Job Type : Full-Time | Hybrid after initial onsite training

Pay : $90,000 -110,000

Primary Responsibilities

Qualifications

Education & Experience

Required Skills

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

INDBH

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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