Customer Support Engineer

The Laser Applications Technician / Engineer in the Applications department is a machine expert who is responsible for operational customer support as well as technical support to our sales staff.

• Customer support
• duties include teaching operator training classes both at the company and the customer's facility, customer phone support, and on-site applications process development.
• Sales support
• duties include conducting machine demonstrations for customer visits and trade shows; processing machine samples for potential new customers; and developing cutting technology for new machine models.
• Job Description

Customer Support :

• Provide operational and technical support to customers.
• Conduct operator training classes onsite and at customer facilities.
• Offer phone-based customer support for technical inquiries.
• Perform on-site applications process development to optimize machine performance.

Sales Support :

• Assist sales staff with technical expertise and demonstrations.
• Conduct machine demonstrations during customer visits and trade shows.
• Process machine samples for potential new customers.
• Develop cutting technology for new product models to support product innovation.
• Working Conditions

The Laser Applications Technician / Engineer is a full-time position requiring occasional overtime. If you are based in the Elgin, IL area, it requires the ability to travel 75% throughout North America. 100% of travel and residency no more than an hour from a major airport (45 minutes or less preferred) are required for those who are not located in the Chicago area. This position reports to two Applications Managers.

• Skills & Qualifications
• A minimum of 3 years of experience working with CNC controlled manufacturing equipment is required, preferably lasers.
• A two-year technical degree in Lasers, Electronics, Robotics, Manufacturing or similar is required.
• A four-year degree in an engineering or science program is preferred but not required.
• Pay and Benefits

The pay range for this position is $58240.00 - $66560.00 / yr.

Health Dental Vision 401k

• Workplace Type

This is a fully onsite position in Elgin,IL.

• Application Deadline

This position is anticipated to close on Nov 1, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.