Office and Customer Support Manager

Job Description

Job Description

Description :

The Office and Customer Support Manager is responsible for overseeing office operations and delivering excellent customer support. This role manages administrative procedures, billing, A / R and A / P functions and serves as the primary contact for customer inquiries. The position requires strong organizational skills, multitasking, and the ability to work effectively with internal teams and external partners.

Essential Functions :

• Prepare meetings and organize company functions
• Maintain office services by organizing office operations and procedures
• Create Excel reports as needed
• Handle other various special projects as needed
• Manage day-to-day operations, supplies, and vendor coordination
• Provide front desk coverage : greet visitors, answer and route calls
• Review and approve hourly employee timecards weekly
• Handle billing, accounts payable / receivable, and QuickBooks entries
• Serve as main customer support contact (E-commerce : Shopify, Etsy, phone, email)
• Process daily orders and resolve returns, refunds and customer concerns
• Collaborate with Production, Shipping and Operations to ensure efficient order fulfillment

Requirements : Accountabilities

The ideal candidate is a self-starter, detail-oriented, and approachable, with the ability to balance office management and customer service while ensuring smooth daily operations.

Job Specifications / qualifications

Minimum of 2 years of related experience required

Bachelor’s degree or equivalent degree in Business, Finance or Accounting preferred

Proficiency in Microsoft Office

Intermediate knowledge of Quick Books required

Familiarity with e-commerce platforms (Shopify, Etsy, Faire) a plus

Ability to solve problems, multi-task and work in a fast-paced environment

High attention to detail with excellent organizational skills