Community Support SpecialistGreystar • Memphis, TN, US
Community Support Specialist
Greystar • Memphis, TN, US
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job_description.job_card.job_descriptionMinimum of one year of accounting or property management experience (Assistant / Community Manager role preferred). Ability to read, write, and communicate effectively to understand and complete legal documents and answer questions about financial operations of the property. Proficiency with internet, word processing, spreadsheet, and database tools to complete required reports and documents. Strong proficiency with property management software (Yardi experience required). Mathematical skills to perform calculations for payment validation and processing. Understanding of property operations, lease terms, and lease enforcement including collections. Employment history demonstrating property management, accounting, and customer service experience related to day-to-day apartment community operations and financial records. College degree in a related field, or equivalent combination of education and experience preferred. Corporate positions : Eligible for quarterly or annual bonuses based on individual and company performance. Onsite positions : Eligible for weekly, monthly, and / or quarterly bonus programs. Competitive Medical, Dental, Vision, and Disability & Life insurance; low employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time Off : 15 vacation days, 4 personal days, 10 sick days, 11 holidays; birthday off after 1 year; additional vacation with tenure. Onsite housing discount at Greystar-managed communities subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (adoption or surrogacy). Employee Assistance Program; Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans. Charitable giving program and related benefits. Benefits may vary for Union / Prevailing Wage roles due to collective bargaining and local authority. Entry level Full-time Administrative and General Business
Overview
Greystar is seeking a Community Support Specialist in property management to support the financial aspects of onsite operations across a portfolio of communities. The role includes accounting, bookkeeping, financial close out, payable processing, and resident / vendor communications related to financial transactions.
Job Description
- Contribute to an optimized customer experience in a virtual environment via phone, email, or other technologies.
- Review and process onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to the appropriate Chart of Account codes. Manage communication between vendors / contractors, accounting, and the client / owner as needed.
- Communicate with residents regarding account balances; implement procedures for collecting delinquent accounts and enforce lease contracts to maximize revenue.
- Follow procedures related to regaining possession of apartments, including proper notice requirements, filing with legal representation, and coordinating court representation with onsite teams and legal counsel.
- Perform final accounting procedures to ensure accurate billing and minimize liability for damages to communities.
- Coordinate setting up new vendors, contractors, and service providers for payment; research and resolve invoice disputes and issue payments.
- Review utility billing and resident charges for accuracy and address unit-level discrepancies with onsite teams.
- Assist with administrative tasks across the resident lifecycle (move-in / move-out procedures, renewals, file audits, and related tasks).
- Promote resident satisfaction and retention by timely responses and actions to resolve account-related issues.
Knowledge, Skills, and Abilities
The salary for this position is $55,000.
Additional Compensation
Benefits
Greystar will consider qualified applicants with arrest and conviction records.
Seniority level
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