Program Manager, Resident-Centered Expansion (Multi-Site)

Job Description

Job Description

About AHC

Affordable Homes & Communities (AHC) is a non-profit affordable housing developer and service provider with offices in Baltimore, MD, and Arlington, VA. Our growing portfolio of 54 multifamily rental communities provides more than 8,300 homes across D.C., Maryland, and Virginia.

Our Mission : The residents of Affordable Homes & Communities are at the heart of everything we do. We build opportunities by creating quality homes with holistic resident services, driving change through innovation, genuine partnerships, and responsible investment.

Resident Services Goal : Transformational Engagement to build and sustain healthy, beautiful, and equitable communities where residents can create homes, neighborhoods, and lives they want to live. Our programming centers on four cornerstones : Education, Economic Mobility, Health & Wellness, and Community Engagement.

The Program Manager, Resident-Centered Expansion will play a pivotal role in ensuring residents have a voice in shaping AHC’s services and programs. This role leads the Discovery Phase at new or acquired AHC communities, engaging residents through assessments, outreach, and events that inform staffing, partnerships, and programming.

The Program Manager also oversees AHC’s resident feedback cycle across all communities offering Resident Services, ensuring alignment with CORES (Certified Organization for Resident Engagement & Services) standards. Working closely with the Manager of Impact & Evaluation, you’ll turn resident input into actionable insights that drive meaningful change.

This position supervises Resident Engagement Specialists and supports AHC’s broader commitment to transformational engagement, ensuring residents are true partners in building strong, thriving communities.

Key Responsibilities

Resident Services Expansion & Discovery Phase

• Lead the Discovery Phase at new / acquired communities to identify resident strengths, needs, and priorities.
• Engage residents through open houses, events, one-on-one outreach, and assessments.
• Recommend staffing models, program offerings, and partnerships based on findings.
• Support the onboarding of Resident Services staff at new communities.

Resident Feedback & CORES Implementation

Staffing & Management

Collaboration & Strategic Alignment

Fundraising & Financials

Data Management

Qualifications