Field Technical Advisor

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel. About the Platform The role supports a platform built specifically for large-scale construction projects—such as data centers and infrastructure developments—offering real-time visibility into site activity, credential assurance, and compliance tracking. The system enables efficient onboarding, reduces delays, and ensures every person on site is both authorized and credentialed. Key features of the platform include : Real-Time Access Control using digital badges, QR code stickers, and biometric tools Credential Management with automatic alerts for expirations, bans, and compliance gaps Mobile Onboarding Tools in multiple languages with self-service check-in Live Workforce Dashboards showing headcounts, trades, and compliance status Wage Assurance Monitoring to maintain subcontractor accountability The Site Access & Compliance Coordinator is the human link between these digital tools and field operations, ensuring the platform is applied consistently and effectively at the site level. Key Responsibilities Access Control & Credential Verification Monitor and enforce site access using digital badging and credentialing tools Ensure all personnel are properly verified and compliant before entry Manage visitor access protocols, including temporary badging Maintain order and protocol at gates and turnstiles Onboarding & Training Train workers and subcontractors on platform usage Support documentation intake and digital account setup Educate workers on the use of temporary access credentials and vehicle passes Assist in multilingual onboarding when necessary Technical Support & Escalation Act as the first point of contact for on-site access or credentialing issues Troubleshoot minor technical concerns and resolve access mismatches Collaborate with centralized operations and support teams to resolve issues Follow a structured escalation path for unresolved matters Customer Engagement & Field Feedback Represent the platform and its values with professionalism and courtesy Address service-related concerns and provide clear communication Capture user feedback from the field to inform product improvement Performance Expectations Ensure consistent, protocol-compliant access to the job site Minimize delays through effective onboarding and training Rapidly respond to and resolve credential or access-related issues Uphold high standards of professionalism and customer service Key Qualifications Candidates will be assessed based on the following core competencies : Integrity : Upholds security and compliance with site access policies Professionalism : Treats all individuals with respect, representing the brand credibly Excellence : Demonstrates expertise in tools, workflows, and troubleshooting Accountability : Takes ownership of site-level duties and issue resolution Teamwork : Collaborates smoothly with support teams, site staff, and tradespeople