International Operations Coordinator

Job Title

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Key Responsibilities Include

• Execute the day-to-day shipments originated and / or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
• Produce all necessary documents, bills of lading, etc.
• Answer phones, book, and work with all shipments with carriers. Provide excellent customer service and communication with our customers and vendors.
• Research and respond to any agent requests. Work with vendor-specific websites to set up and track shipments.
• Determine routings for overseas and origins if required.
• Negotiate rates with carriers, vendors, and agents. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Communicate pending work and / or unresolved problems to shift personnel and the operations manager.
• Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
• Enter pickups and route freight, then file documents after completion.
• Enter new accounts and / or do maintenance on account files when needed.
• Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
• Process cargo manifests, calculate charges, and coordinate all areas of freight release.
• Proactively solicit customer feedback and provide innovative solutions to customer service issues / barriers.
• Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
• Comply with SEKO's C-TPAT Security Profile TSA Certified and SEKO's Core Values.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

Requirements

Education & Experience

Minimum :

Preferred :

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state / local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education / professional qualifications / experience, performance in the role and potential for revenue generation (Producer roles only).

The base salary compensation range being offered for this role is $21 - $30 USD per year. This role is also eligible for an annual incentive bonus.

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind : At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes :

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.