Bilingual Customer Service Representative

Customer Service Representative

We are looking for a dedicated and bilingual customer service representative to join our team in Plano, Texas. This contract-to-permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.

Responsibilities :

• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.
• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.
• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.
• Report any workflow disruptions or service challenges to customer care leadership to maintain high service standards.
• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.
• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.
• Assist with data entry and document preparation to support customer service operations.
• Provide clear and concise written communications to customers and internal stakeholders.
• Strive to deliver solutions that benefit both customers and the organization.

Requirements :