Administrative Specialist II - Float Pool

Overview

Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary and diverse team at our Downtown Public Health Clinic in the delivery of health services to the county's most vulnerable people. This is a FLOAT full time career service position. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and / or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit the King County equity and social justice page.

Work Schedule

This full-time (1.0 FTE) position typically works Monday through Friday 8 : 00 am – 5 : 00 pm . Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible.

Work Location

The work associated with this position will be performed onsite. The successful candidate may be expected to report to the office for onsite work typically ( 5 times per week). The frequency of onsite work may vary based on business or operational needs and be adjusted accordingly. The primary onsite location is ( Downtown Public Health - 2124 4th Ave. Seattle, WA 98104 ). Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include :

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws

During and after client visits, responsibilities include :

Ideal Candidate

Desired Candidate

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?

Join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This position is open to all applicants

Application Process

The following items are required to be considered for this vacancy :

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and / or resumes are not accepted in lieu of a completed application. Applications and / or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

Union Membership

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Contact

For more information about the application process please contact Alexis Owens at

Alowens@kingcounty.gov

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