Staff Field Application Engineer

Overview

As the Director of Solution Engineering at Arteris, you will play vital role in Sales and Customer Support processes. As a member of the Customer Success management team, you will be responsible for guiding FAEs and CAEs through complex technical sales and support situations.

Responsibilities

• Owns Premium and Custom Customer Support Programs
• Leads Strategic, Global, Multi-site Technical Customer Support – both pre- and post- sales
• Work with Sales team to coordinate customer requirements that require :
• Multi-site coordination
• Strategic Accounts as designated by EVP of Sales and / or VP of Customer Success
• Own technical portions of Premium Support Agreements
• Customer Specific Product Enhancement requests
• Negotiate any customer specific requirements to facilitate Arteris' products adoption in some of the leading chips being designed today
• Work with Arteris' engineering team and the CTO office to deliver Customer Specific enhancement and requirements
• Become familiar with Arteris' customers and prospects designs, understand the problems they are facing, and provide guidance to the CTO office and Engineering team to ensure the developments will fit the market and its needs
• Work with an expert team to support and deploy interconnect and memory hierarchy solutions and Connectivity / Register solutions for some of the world's most sophisticated mobile, telecom, automotive, AI and consumer SoC designs
• Coordinate training, post sales and support activities at assigned accounts
• Lead company-wide Technical Initiatives as appropriate and assigned
• Produce Team Procedures, Application Notes and White Papers as needed
• Works with 3rd party partners to create complete reference solutions

Experience Requirements / Qualifications

Qualities

Seniority level

Employment type

Job function

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Locations and compensation examples (illustrative) :

Menlo Park, CA $264,000 - $342,000

Sunnyvale, CA $169,000 - $338,000

Sunnyvale, CA $169,000 - $338,000

San Jose, CA $204,000 - $217,000

Director, Product Applications-Electrical Engineering – San Francisco Bay Area $180,000 - $200,000

Director, Forward Deployed Solutions Engineer – AppliedAI FDE

Software Engineering Manager - Sustaining Engineering

Director, Product Line Management - Coherent

Fremont, CA $150,000 - $250,000

Palo Alto, CA $225,000 - $275,000

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