Private Client Operations Associate

Job Description

CHROME HEARTS® , the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS® now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY / OBJECTIVE

The Private Client Operations Associate , based in Hollywood, CA, provides critical operational support to the Private Client Sales team. This role ensures flawless execution behind the scenes, maintaining inventory accuracy, overseeing shipments, and assisting with VIP client requests. The Associate will be entrusted with handling luxury product, managing the stockroom and jewelry safe, and coordinating logistics to support the Private Client Manager and high-value clients with the highest level of discretion and efficiency.

ESSENTIAL FUNCTIONS

Stock Organization & Inventory Management

• Maintain a meticulously organized stockroom with properly tagged, retrievable merchandise.
• Receive transfer orders (TOs) both physically and in system; verify accuracy.
• Conduct regular cycle counts and support quarterly physical inventories.
• Identify and report inventory discrepancies, ensuring timely resolution.
• Maintain back-of-house stock to prevent damages and support seamless operations.

Jewelry Safe Management

Shipping, Packing & Receiving

Supply Management

Private Client Engagements

Factory Coordination & Special Projects

General Support

QUALIFICATIONS

COMPETENCIES / SKILLS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to sit and stand for long periods of time, reach, stoop, kneel, walk, and climb stairs; ability to use arm, hands, and fingers to perform basic retail and office duties. The employee is required to be able to lift boxes up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training