IT Help Desk Technician

Join the CTCU Team!

Are you looking for a rewarding job with daytime hours and paid holidays? We are seeking a knowledgeable IT Help Desk Technician (Computer Operator) to provide technical guidance to our IT department by ensuring the smooth and effective operations of CTCU's information and operating systems, hardware and software, training, and support. This Computer Operator position offers excellent benefits including medical, dental, vision, short-term and long-term disability, life insurance, 401 (k), paid holidays, PTO, and more! We are looking for this individual to be available to work on-site a total of 38-40 hours, Monday through Saturday. We also require this individual to be available to work at our Gurnee, Grayslake, or Lake Villa locations.

Basic Expectations for IT Help Desk Technician (Computer Operator) :

Follow operating instructions and schedules, enter commands and respond to system messages to complete tasks relating to maintenance and processing of customer account information.

Assist in supporting and maintaining core processing system and other associated application servers.

Manage changes to user accounts in core system due to hiring, dismissal, transfers, promotions, etc.

Assist with identifying, researching, and resolving technical problems.

Assist in development of internal documentation of procedures and back up core processing system and network data files.

Other job duties as assigned.

Some of the things we look for in a IT Help Desk Technician (Computer Operator)

are :

Six months of similar or related IT (information technology) experience required

Ability to multitask and prioritize competing deadlines in a timely manner

Spectacular communication and interpersonal skills

Must understand industry standards regarding network and access control security procedures

Compensation & Benefits :

Budgeted starting

hourly rate : $20.18 / hour.

This role is eligible for the following benefits :

Health / Medical - Eligible first of the month following one full month of employment

Medical insurance with HMO and PPO plans to choose from

Dental insurance

Vision insurance

Paid Time Off

Health Time

Personal / Birthday Day each year - eligible after first year of employment

Bereavement Time

Flexible Spending Account

Short and long-term disability insurance, life and AD&D insurance

Tuition Reimbursement - eligible after one full year of employment

401(k) Retirement Savings Plan - eligible to participate in after one full month of employment

Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.

Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer :

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.

At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at humanresources@ctcu.org.

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