Talent.com
Director, Technical Account Management

Director, Technical Account Management

RipplingSan Francisco, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Director, Technical Account Management

Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees payroll, health insurance, work computer, and third-party appslike Slack, Zoom, and Office 365all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaksand was named one of Americas best startup employers by Forbes (#12 out of 500).

The Technical Account Management (TAM) team partners with our largest and most strategic accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way.

As a Director, you will be tasked with leading your teams to meet and exceed key performance metrics, including customer experience, value, adoption, and team productivity. You will report to the Head of Technical Account Management, Implementation and work closely with our Account Management, CX, and Product leadership teams. This role is based in our San Francisco office requiring 3 days a week in office.

What you will do :

  • Hire, mentor, and scale high-performing TAM teams that consistently meet and exceed quarterly goals and targets
  • Monitor and manage team performance against key performance metrics
  • Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
  • Collaborate closely with Account Management and CX leadership to improve the customer experience and internal processes
  • Work with Product and Engineering to resolve persistent customer issues and elevate customer feedback
  • Serve as a point of escalation and partnership with our key strategic accounts
  • Develop and maintain a deep understanding of our platform and how it can be used to solve customer problems

What you will need :

  • A minimum of 7 years of professional experience leading an Technical Account Management, Customer Success, or Customer Experience team within a fast-paced environment, startup, or SaaS organization
  • Deep understanding of systems and operations with customer facing teams
  • Experience directly hiring and managing a distributed team
  • Proven track record of success in scaling teams to achieve key performance metrics
  • Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success
  • Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
  • Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
  • Proven leadership skills, people management skills
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • The pay range for this role is :

    170,000 - 215,000 USD per year (US)

    serp_jobs.job_alerts.create_a_job

    Director Account Management • San Francisco, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Account Director

    Account Director

    https : / www.scheurer.org / careers /San Francisco, CA, United States
    serp_jobs.job_card.full_time
    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Technical Program Management (AI / ML Products)

    Director, Technical Program Management (AI / ML Products)

    Capital One National AssociationSan Francisco, CA, United States
    serp_jobs.job_card.full_time +1
    Director, Technical Program Management (AI / ML Products).Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Director Utility Account

    Sales Director Utility Account

    Hitachi Vantara CorporationSan Jose, CA, United States
    serp_jobs.job_card.full_time
    The Account Director has overall responsibility for a specific account including growth in orders, share of customer spend, and customer satisfaction. The manager leads an account team including dir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Director, Account Management - Strategic Accounts San Francisco, California, United States

    Senior Director, Account Management - Strategic Accounts San Francisco, California, United States

    CheckrSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Senior Director, Account Management - Strategic Accounts.Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Director Enterprise Sales

    Account Director Enterprise Sales

    Pendo.ioSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Account Director Enterprise Sales.We seek exceptional Enterprise Account Directors to join our mission as we elevate the world's experience with Software. Recognized as the leading force in the cate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director of Technical Program Management - Remote

    Senior Director of Technical Program Management - Remote

    PayNearMeSanta Clara, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible.We build innovative technology that transforms the way businesses and their customers experience payment...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Director, Corporate Comms & Tech PR

    Account Director, Corporate Comms & Tech PR

    Sunshine Sachs Morgan & LylisSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Sunshine Sachs Morgan & Lylis is proud to represent clients across many industries including entertainment, social good, tech and lifestyle and we tell their stories through a variety of mediums.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Technical Program Management (AI / ML Products)

    Director, Technical Program Management (AI / ML Products)

    Capital OneSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Director, Technical Program Management (AI / ML Products).Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Technical Account Management

    Manager, Technical Account Management

    VislySan Francisco, CA, US
    serp_jobs.job_card.full_time
    Manager, Technical Account Management.Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to lifewh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Technical Program Management (AI / ML Products)

    Director, Technical Program Management (AI / ML Products)

    HobbsnewsSan Francisco, CA, United States
    serp_jobs.job_card.full_time +1
    Director, Technical Program Management (AI / ML Products).Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Global Account Management, Global

    Director, Global Account Management, Global

    Vantage Data CentersSanta Clara, CA, US
    serp_jobs.job_card.full_time
    This role can be based in Denver, Colorado; Seattle, Washington; or Santa Clara, California.As a Global Account Manager (GAM) within the Strategic Marketing team at Vantage, you will play a pivotal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr Director, Account Health Management

    Sr Director, Account Health Management

    Palo Alto NetworksSanta Clara, CA, US
    serp_jobs.job_card.full_time
    Sr Director, Account Health Management.Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leadin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Technical Program Management

    Director, Technical Program Management

    Meta PlatformsMenlo Park, CA, US
    serp_jobs.job_card.full_time
    Director, Technical Program Management.Meta is seeking a Director of Technical Program Management for our HEART Organization. The HEART organization (Hardware Engineering and Research & Development ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Technical Product Management

    Director, Technical Product Management

    IllumioSunnyvale, CA, United States
    serp_jobs.job_card.full_time
    Senior Backend Software Engineer (Python (Golang a plus)).Hybrid : 2 days in office / week in Sunnyvale, CA.In this role, you will focus on the Azure Firewall Management Program over the next year.You...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Account Management, Digital Platforms

    Director, Account Management, Digital Platforms

    MastercardSan Francisco, CA, US
    serp_jobs.job_card.full_time +1
    Director, Account Management, Digital Platforms Overview.Imagine rolling up your sleeves with some of the world's leading technology companies to create innovative, differentiated products and solu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Technical Program Management

    Director, Technical Program Management

    WalmartSunnyvale, CA, US
    serp_jobs.job_card.full_time +1
    Director On The Platform Strategy Team.As a Director on the Platform Strategy team, you'll play a central role in defining the direction and priorities of the organization.You'll partner with techn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technical Account Manager

    Technical Account Manager

    PendoSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Pendo's Technical Account Managers are pivotal in driving customer success by providing advanced technical and strategic guidance to ensure customers maximize the value of Pendo’s platform.TAMs con...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Implementation Director - Enterprise & Commercial Accounts

    Implementation Director - Enterprise & Commercial Accounts

    AbridgeSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare.Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation eff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day