Director, Technical Account Management
Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees payroll, health insurance, work computer, and third-party appslike Slack, Zoom, and Office 365all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaksand was named one of Americas best startup employers by Forbes (#12 out of 500).
The Technical Account Management (TAM) team partners with our largest and most strategic accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way.
As a Director, you will be tasked with leading your teams to meet and exceed key performance metrics, including customer experience, value, adoption, and team productivity. You will report to the Head of Technical Account Management, Implementation and work closely with our Account Management, CX, and Product leadership teams. This role is based in our San Francisco office requiring 3 days a week in office.
What you will do :
What you will need :
The pay range for this role is :
170,000 - 215,000 USD per year (US)
Director Account Management • San Francisco, CA, US