Senior Analyst Commercial Customer Ops

Job Title : Senior Analyst, Customer, Contract, and Chargeback Operations

Location : 50% onsite in Tampa or 50% onsite at Princeton Pike.

Hours : Mon-Fri, 8 am-4 : 30 pm

Responsibilities :

• Monitor daily operations, ensuring chargebacks are processed and appropriate payments are issued, including reconciliation of chargeback submissions and claim responses.
• Analyze and interpret large data sets using Excel and other software applications to support business functions (e.g., load customer records), ensure reasonableness of data, identify trends, and determine the root cause of issues.
• Use sound critical thinking skills to review contract eligibility (e.g., GPO membership, Class of Trade (CoT), DEA / HIN, or NPI).
• Research third-party databases and other data sources, analyze information, and decide on customer COT assignments. Determine COT assignment in compliance with established business standards and policies.
• Reconcile FSS and HRSA Office of Pharmacy Affairs 340B program eligibility information to ensure that government rules and regulations, as well as Client practices, are adhered to related to customer eligibility for FSS and 340B price discounts on Client products.
• Create, update, and maintain customer master records.
• Create and update business process documentation.
• Build and maintain business relationships with wholesalers and distributors and across matrix teams, including Government Price Reporting, Government Contract Operations, Institutional Contract Administration, Customer Operations, Order to Cash Operations, IT, Trade Sales Ops, Finance, and Customer Service Ops.
• Participate in the ongoing design / enhancement / implementation / testing of Model N and SAP relative to customer master data, pricing, and chargebacks.
• Interact daily with P&CO and Government & Public Program Ops teams to resolve pricing, customer, chargeback, or other system-related issues.

Apply technological aptitude to business processes to enhance operational efficiencies and productivity.

Education :

Qualifications :

Additional Job Requirements :

None