GOVERNMENT OPERATIONS CONSULTANT III - 60073958Florida State Jobs • Tallahassee, FL, US
GOVERNMENT OPERATIONS CONSULTANT III - 60073958
Florida State Jobs • Tallahassee, FL, US
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job_description.job_card.job_description5+ years working in a social services agency 4+ years of professional work experience as a trainer or facilitator for large adult learner audiences 2+ years of professional work experience leading trainings related to team building, employee wellness, and retention Current Certification in Critical Incident Stress Management (CISM) Bachelor's degree (or substitute at least 4 years of work experience in social services field) Certification in Peer Support Experience with peer-to-peer programs in large public service and / or first responder organizations Experience providing staff development offerings via various modalities (online, in-person, focus groups, etc.) Professional Training and / or Facilitation experience Experience in staff retention efforts and analysis. Professional experience engaging staff in wellness and resilience related offerings Demonstrated ability to lead emotionally supportive group conversations with empathy, confidence, and adaptability Strong background in public speaking, with the ability to engage large audiences while managing tone, flow, engagement, and energy Demonstrated ability to lead emotionally intelligent discussions on sensitive topics such as burnout, self-care, and professional boundaries Embrace flexibility and change Strong communication skills, including public speaking, writing, and presenting Excellent team facilitation skills Ability to adapt in real time to group dynamics, maintain audience engagement, and read and respond to participant cues. Experience in retention / wellness curriculum design or other wellness programming capacity Public speaking and group leadership skills, with the ability to manage large audiences and deliver content in an entertaining, informative manner. Effective time management and ability to meet deadlines Ability to streamline complex processes Ability to fact-find, identify trends, root causes, and effective practices from data Proficient in systems-thinking across operational locations, department programs, and government agencies Ability to establish and maintain effective working relationships with others Ability to make decisions and recommend solutions Ability to lead emotionally intelligent discussions on sensitive topics. Capable of working with a high degree of independence, determining work priorities, and ensuring proper delivery of retention / wellness resources Proficient in collaborating within a cross-functional team Advanced skills in Microsoft Office Suite Consistently demonstrate a high level of professionalism and relatability in interactions and personal presentation Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence Effectively resolve low-level conflict with strong interpersonal skills Model collaboration, optimism, and engagement
Government Operations Consultant III
The Office of Quality and Innovation (OQI) serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families.
This position is located on OQI's Workforce Wellness Team. Consistent with Florida Statutes 402.402(3), this team is dedicated to preventing and reducing secondary traumatic stress and burnout among child protective investigations staff. We achieve this through staff recognition, critical incident support, leadership training, self-care education, and ongoing monitoring and intervention. Our goal is to strengthen resilience, promote well-being, and sustain a healthy, motivated workforce.
This position will have a particular focus on engaging in trainings / offerings, data and trend analysis, and creating / employing strategies to increase retention statewide. Additionally, the role will provide support to the unit's offerings connected to staff wellness and Critical Incident Stress Management. Additional duties and responsibilities include but are not limited to :
- Engage the workforce through work site visits, focus groups, trainings, surveys, and mobilizing support.
- Conduct curriculum research and design to ensure the intent the purpose and intent of trainings is met.
- Provide selected peer supporters with ongoing support and training to best serve the workforce
- Provide logistical support for peer supporters activated to serve the workforce following trauma or critical incidents
- Employ effective techniques and strategies for removing barriers and ensuring successful access to wellness programs
- Serve as a performance improvement consultant and offer potential solutions to barriers identified
- Engage in learning opportunities to advance workforce wellness
- Collect, analyze, and make decisions based on workforce feedback about wellness needs and offerings
Requirements :
Preferred Qualifications :
Knowledge, Skills, and Abilities :
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